How do I setup automatic bounce processing?

• Login to jMailerPro
• Click on "Edit Settings"
• Check the "Add Bounced E-mail Addresses to Suppression List?" option
• Enter the POP3 server (most times 'localhost' will work here)
• Enter the username (sometimes the entire e-mail address)
• Enter the password
• Test the settings
• Save Settings

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You setup my jMailerPro in the past. What is my bounce password?

This is most likely the same as your hosting account password. If that fails, try your jMailerPro password. Failing that, you will need to change the password in your hosting account's control panel. See question 5 if you need more help.

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You installed my jMailerPro, but my bounce box is always empty?

Chances are, we setup a bounce rule to keep the box from filling up with bounce e-mails. You will have to remove this filter in the "Account level filtering" section of your cPanel.
 

1. This section only applies to hosting accounts with cPanel.
2. Login to your cPanel (http://YourDomain.com/cpanel usually)
3. Find the "Mail" section of the cPanel.
4. Select "Account Level filtering"
5. Delete the "Bouncer" rule

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My "Test Bounce Settings" always shows an error!

We've noticed this on some server setups, but if you are certain the bounce settings are correct, simply save them. The bounce processing will still function, if the credentials are correct.

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How do I create an e-mail account in cPanel?

This is covered in the Getting Started > Hosting > Setting up e-mail forwarders & accounts - Email Accounts section of our documentation.

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I'm having trouble with this. What do I do?

Send an e-mail to support@jmailerpro.com describing your problem, and include your hosting account credentials if you want us to inspect the account personally to see what the problem is.

Note: If a reinstallation is required, you will be asked to pay the reinstallation fee of $15 - We do so many of these, we simply cannot do them for free. However, we will do everything we can do to resolve your problem.

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